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Q.
What are the operating hours of the Visit Korean Heritage Campaign Customer Center?
A.
The Visit Korean Heritage Campaign Customer Center (+82 1670-8904) operates year-round from 9 AM to 6 PM (KST). During periods of high call volume, response times may be delayed. Missed calls will be returned in the order they were received.
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Q.
[Passport Tour] How can I apply for a Visitor Passport?
A.
Applications open twice a month at 2 PM on the 10th and 20th via the official website. (If the date falls on a weekend or public holiday, applications will open on the next business day.)
• Official Website > Program > Korean Heritage Passport Tour > Apply for Passport
• For individuals aged 65 and over, or those who have difficulty applying online, the Visitor Passport can be requested through the Senior Support Customer Center.
* Senior Customer Center: 1670-8904
* Identity verification is required to confirm eligibility.
• The passport will be delivered to your home by courier or can be picked up at the Visit Korean Heritage Campaign Promotion Center (Incheon Airport)
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Q.
[Passport Tour] Can foreigners apply for a Visitor Passport?
A.
Foreign nationals residing in Korea, as well as international tourists visiting Korea, are eligible to apply for a Visitor Passport. Applicants without a Korean address are required to collect their passports in person at the Visit Korean Heritage Campaign Promotion Center (Incheon Airport).
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Q.
[Passport Tour] How many Visitor Passports can I apply for?
A.
Each individual may apply for only one Visitor Passport. For children under the age of 14, a legal guardian may submit an application on their behalf.
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Q.
[Passport Tour] Is group application available?
A.
For group applications, please contact the Visit Korean Heritage Campaign Customer Center at 1670-8904 for further assistance.
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Q.
[Passport Tour] Can I still use the previously issued Visitor Passport (Cultural Heritage Visitor Passport)?
A.
Yes. Visitor Passports issued prior to the campaign’s rebranding, when it was titled “Cultural Heritage Visit Campaign,” remain valid.
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Q.
[Passport Tour] Can I receive the Visitor Passport offline?
A.
After completing the online application through the website, the passport may be collected in person within two weeks at the Visit Korean Heritage Campaign Promotion Center (Incheon Airport Terminal 1). Each individual may receive only one passport. For children under the age of 14, a legal guardian may collect it on their behalf.
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Q.
[Passport Tour] How can I participate if I don’t have a Visitor Passport?
A.
Stamp sheets are available at each self-service stamping zone. Participants can collect stamps on these sheets and later attach them to their Visitor Passport for verification.
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Q.
[Passport Tour] Is there a specific participation or deadline period for the Passport Tour?
A.
The Visitor Passport Tour does not have a fixed participation period or a set end date.
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Q.
[Passport Tour] Where can I find the stamps for the Visitor Passport Tour?
A.
Stamps for each site can be found at tourist information centers, temple offices, or tour guide offices within the heritage locations. If you have trouble locating a stamp, please contact the Visit Korean Heritage Campaign Customer Center at 1670-8904 or the representative phone number of the specific site you are visiting.
